DELIVERY TERMS AND RETURN POLICY
This page summarizes the Terms and Conditions that apply to shipments and returns of all orders made through our Website both national and international.
DELIVERY TERMS
Shipping fees are calculated based on the weight and dimensions of the package, together with the final delivery address.
All orders completed before 12:00 (that is, all orders correclty sent through our system and paid for in total) will be prepared and dispatched from our warehouse on the same day.
Here is a list of all countries covered by our shipping service. We use GLS, BRT and DHL.
The goods travel at the exclusive risk of the buyer, even if sold in free port. Any complaints about the products shall not be accepted after 8 days from the reception of the goods.
You will receive an e-mail notification and tracking number as soon as your parcel leaves our warehouse.
You can follow the progress of your delivery at the following links: www.brt.it or www.gls-italy.com.
DELIVERY COSTS AND TIMES
In the chart below you can find the standard shipping costs and average shipping times by country of destination. Rates are listed including VAT, which is calculated according to the specific shipping country.
The listed costs refer to orders with a total weight of up to 1kg. Depending on the destination, costs may increase based on the total weight of the purchased products. You can always check your total shipping costs during checkout or by updating your shipping address in the cart.
Please note that this table represents an estimation; we cannot predict or be responsible for any delays or errors by the courier service.
COUNTRY
SHIPPING FEES (€) incl. VAT
DELIVERY TIMES (days)
AUSTRIA
11,50
4-5
BELGIUM
13
4-5
BULGARIA
15
4-5
CROATIA
15,50
4-5
CZECH REPUBLIC
13
5-6
DENMARK
15
4-5
ESTONIA
22,50
5-6
FINLAND
23,50
10-11
FRANCE
12,90
3-4
GERMANY
11,50
3-4
GREECE
23,50
10-11
HUNGARY
15,50
4-5
IRELAND
20,50
10-11
ITALY
7,90
1-2
LATVIA
22,50
12-13
LITHUANIA
22,50
12-13
NETHERLANDS
13
5-6
POLAND
13,50
5-6
PORTUGAL
15
5-6
ROMANIA
22,50
5-6
SLOVAKIA
14,50
5-6
SLOVENIA
15,50
3-4
SPAIN
9,90
4-5
SWEDEN
23,50
8-9
NOTES
- The shipping fees include the VAT of the shipping country. The listed costs refer to packages with a total weight of up to 1 kg.
- The delivery times listed above are an estimation. The time span starts from the dispatchment from our warehouse to the delivery at the designated address. We usually guarantee same-day shipping for all orders completed before 12.00 a.m, while all other orders are shipped during the next working day (Monday to Friday).
- We currently do not ship to the islands and the territories listed here: French overseas territories, Madeira, Azores islands, Balearic Islands, Canary Islands, Ceuta and Melilla.
RETURN AND REFUND POLICY
We take pride in the quality of our products and services, so the customer’s satisfaction is our top priority.If, for any reason, you need to return your order, you can contact us directly to arrange it.
Shipping fees will be at the customer’s expense.
Once we have received your order and have determined that the goods are not missing or damaged, we will proceed and issue a refund.
If you have any complaints about your order, feel free to contact us by email or phone. It will be our duty to examine your case and to determine the most appropriate way to resolve the matter. Please note that we would not accept any complaints about the goods after 8 days starting from the actual date of delivery to your address.